This policy explains how Sequal App, a registered business name of Cybertech Solutions, handles, stores and retains data. It sits alongside our Privacy Policy, which explains how we handle personal information under the Australian Privacy Principles.
1. Our approach
- Local-first. Your library is stored on your device and works without an account.
- Cloud is opt-in. Data only leaves your device when you turn on cloud sync (Sequal Pro) and choose to back up.
- Minimise & expire. We keep data only as long as we need it, and expire operational data on a schedule.
2. Retention periods
The table below sets out the main retention periods. Some periods are configurable and may be adjusted; we will keep this page current.
| Data | Kept for | Notes |
|---|---|---|
| Your library on your device | Until you delete it | Activities, sequences, programs and local media live on your device and are under your control. |
| Deleted items (Recently Deleted) | 30 days | Deleted activities, sequences and programs go to Recently Deleted and can be restored for 30 days, then are permanently removed — on your device and, if you use cloud sync, in the cloud. Configurable. |
| Cloud copy after a subscription ends | 30-day grace period | Kept so you can resubscribe; removed after the grace period if you do not. Local copy is unaffected. |
| Account after a deletion request | 30-day cooling-off | You can cancel during this time. After it, personal details are anonymised and cloud data removed. |
| Application & error logs | 7 days | Operational logs used to run and debug the Service. |
| Security audit trail | 90 days | Records of state-changing actions (create / update / delete) for security. Reads are not logged. |
| Workout history | Up to 2 years | Older entries are cleared automatically. |
| Financial / transaction records | As required by law | Retained for tax and accounting obligations even after anonymisation. |
3. What happens when a subscription ends
If you cancel or your Sequal Pro subscription lapses, your cloud copy (synced content and media) is kept for a 30-day grace period and then permanently removed unless you resubscribe. We email you when access ends, and again as reminders before deletion (by default about 7 days and 1 day beforehand). Your local library is never deleted by us — it stays on your device.
4. Account deletion and anonymisation
When you request account deletion, we start a 30-day cooling-off period during which you can change your mind by signing in. After it, we anonymise your personal details (name, email, mobile number, sign-in identifiers and security data) and remove your cloud-stored content. Limited financial and transaction records are retained where the law requires.
5. Cloud storage limit
Sequal Pro includes 1 GB of cloud media storage per account. This limit applies to audio, video and images synced to the cloud; media kept only on your device does not count toward it. If you reach the limit, you can remove media or free up space before adding more.
6. Backups
Where cloud sync is used, backups are managed by our infrastructure providers as part of operating the Service. Backups exist to protect against data loss and may persist for a limited period after data is deleted, after which they are overwritten in the ordinary course.
7. Data residency
We are based in Queensland, Australia. Our infrastructure providers are located outside Australia (in countries that may include the United States, the European Union and Singapore), and media may be served via a global content network. See section 6 of our Privacy Policy for the cross-border disclosure details.
8. Your control over your data
- Export — you can export any of your content as a portable
.fitpackfile at any time. - Delete locally — remove items, or clear the app's data, on your device.
- Delete in the cloud — request account deletion to remove your cloud data (see section 4).
9. Contact
Questions about data handling? Email contact@sequal.app.